Effective employee management is an essential part of the work environment that all managers strive to achieve but few actually reach. In this article, the management experts at Sling give you 15 employee management tips to help you get the most out of your team.
15 Employee Management Tips
1) Create The Best Schedule Possible
Whether your business has one shift or three, Sling can help simplify the schedule-creation process.
2) Establish Process Clarity For Employees
Create a process for everything your business does. Whether it’s taking orders or interacting with customers, make sure that process is clear. Encourage your employees to practice the process until they can execute it without difficulty.
3) Track Time And Labor Costs
Effective employee management also means effective time and money management. You can achieve all three at once by using an app like Sling.
4) Establish Process Clarity For Customers
When your employees use the same process repeatedly in their interactions with customers, those customers learn what to expect and what to say to get what they need. That’s a good thing.
Establishing process clarity for customers (whether it be placing an order or picking up a product) makes it easier on all parties involved and ensures overall customer satisfaction.
5) Implement An Alternative Work Schedule
Alternative work schedules — like split shifts, flextime, and compressed workweeks — allow employees to balance their work lives and personal lives. This balance translates to improved focus and happiness at work.
6) Don’t Put Customers Above Employees
We’ve all heard the saying, “The customer is always right.” Unfortunately, this idea can sometimes cause trouble in the workplace. It may lead to a whole host of problems, including low employee morale and a feeling in your team that no one has their back.
There are certainly occasions when the customer is right, but if you can take the side of your employees once in a while, they’ll feel better about themselves and their job.
7) Cultivate A Strong Employee/Employer Relationship
Cultivating a strong employee/employer relationship increases productivity, improves employee loyalty, and streamlines conflict resolution. Take the time to get to know your employees so that they feel like a part of a family.
8) Give Employees The Best Training
Few things are as intimidating as being thrown into the workflow without the proper training.
Set up a process to train new and existing employees that is both comprehensive and complete (i.e., don’t start the training and then fail to take the employee all the way through).
9) Motivate Employees The Right Way
Each of your employees is unique. They all have different personalities. And each of them finds motivation in a different way.
When you get to know your team members’ likes and dislikes, you can tailor the way you motivate them to be more effective.
10) Create A Clear Managerial Structure
Within your business, there should always be a clear line of responsibility. If an employee has a question for his direct superior, he should know who that person is and the responsibility shouldn’t shift from one manager to another.
11) Conduct Regular Performance Reviews
Periodic performance reviews should be a regular part of your yearly schedule. Always lead with the positive and be sure to base your review on a few key points.
For more on this important activity, check out our article 12 Easy Tips To Get The Most Out Of Employee Mid-Year Reviews.
12) Offer Competitive Compensation And Benefits
Compensation and benefits are two of the most effective means for increasing morale and improving your employee management. Avoid taking this concept to the extreme, but realize that it does play a part in motivating your employees to perform at their best every day.
13) Handle A Disgruntled Employee Promptly
A disgruntled employee is like a bad infection that can spread to other parts of your business. Just like treating a physical infection in your body, the best way to stop it from spreading is to catch it early and do your best to treat the underlying problem.
14) Establish Clear Expectations
Give every employee in your business a set of clear expectations. These expectations should state what the employee is held accountable for and outline behavior and office standards.
Think of these expectations as a “cheat sheet” for doing a good job. A set of clear expectations gives your employees a clear path to success.
15) Make Your Company Mission A Part Of Everything You Do
If you don’t have a company mission, compose one soon. Print it in your employee handbook. Display it on the wall. Then make that mission a part of everything you and your employees do.
In combination with clear processes and expectations, this will help your employees feel like they are working toward a purpose, not just because you said so.
Use The Right Tool For The Job
At the most basic, employee management comes down to good communication.
It doesn’t matter if that communication revolves around scheduling, inventory, clocking in and out, ethics, or customer service. The better you communicate with your employees, the stronger your team will be.
We developed the Sling app to streamline communication. Sling is a suite of tools that makes scheduling, tracking labor, finding substitutes, assigning tasks, and building employee engagement extremely simple. And that’s just the tip of the iceberg.
There are so many ways Sling can help improve your employee management that we don’t have room to talk about them here. So instead of reading about it, why not try it out? Sign up for a free account and see for yourself how Sling can streamline your managerial duties.
For more free resources to help you manage your business better, organize and schedule your team, and track and calculate labor costs, visit GetSling.com today.