Few tasks create anxiety among managers and employees like the performance review.
Managers struggle to balance positive feedback with the need for improvement. Employees aren’t sure how to take the feedback and begin to worry about their jobs. All this stress and struggle is avoidable if you, the manager, approach the task in the right way.
But what is “the right way”? The experts at Sling reveal 10 tips for conducting a performance review (be it written or face-to-face) and show you four examples of performance reviews that really work.
What Is a Performance Review?
A performance review is not an opportunity to unload a long list of criticisms. Rather, it’s an honest evaluation of the employee’s performance, both good and bad. Think of the performance review as a way to:
- Celebrate the positives.
- Shine a light on areas where improvements can be made.
When you build your performance review around these metrics, it gives your employees the information they need to grow within their position and benefit the business as a whole.
What Should A Performance Review Look Like?
Most performance reviews will be built on six fundamental components:
- Collaboration and teamwork.
- Quality and accuracy of work.
- Attendance and dependability.
- Ability to accomplish goals and meet deadlines.
How you choose to format and grade these components is up to you and the needs of your business. Some businesses use an A, B, C, D, F grading system. Some use scoring of 1 to 5, or 1 to 10. Some use percentages.
Whatever system you settle on, make sure that the performance review is easy to read (if you go with a written form) and communicates the information clearly and concisely.
10 Tips For Conducting A Performance Review
Whether you compose a written performance review, conduct a face-to-face evaluation, or do both, these 10 tips will help you inspire the best from your employees.
1) Make Use Of The Job Description
Many managers wonder where to start when they’re faced with putting together a performance review. Our suggestion: review the job description. Whether it’s for a waiter, a food runner, a customer service rep, or something else entirely, ask yourself these questions as the basis for the rest of your review:
- Did the employee satisfy all the responsibilities and requirements listed in the job description?
- Were there certain aspects left lacking?
While you’re looking at the job description, make sure it’s up to date. Has the position changed from when the description was written? Have new duties been introduced since the employee was hired? Only when the job description is up to date and accurate will you be able to provide a fair performance review.
2) Conduct Reviews Frequently
Don’t make your performance review an annual event. Instead, provide feedback throughout the year. Many businesses hold performance reviews at the end of major projects. Some set them for every three months.
Choose a frequency that’s right for your business and your employees. And be sure that the performance review isn’t a surprise. Your employees should know when it’s coming.
3) Don’t Let Only Recent Performance Color Your Evaluation
Don’t let the most recent activity of your employees color your evaluation. A performance review should be based on everything that occurred since the last review, not just the past week or month. When you look at the big picture—not just the time last month when the employee saved a big project or the time he missed a critical deadline—it can help you be more objective with your feedback.
4) Base The Review On Key Points
At its most basic, a performance review should be based on three key points:
- Company-specific core competencies.
- Position-specific competencies.
The first two competencies may include skills such as organization, company/product knowledge, attitude, and anything else that’s important for the job. If your business hasn’t defined these competencies yet, now is a good time to do so. For inspiration, look back at the six fundamental skills in the What Should A Performance Review Look Like? section above.
5) Weigh Each Aspect Of The Employee’s Performance
Each of the competencies and key points mentioned above differs in importance. That’s why it’s essential to weigh each aspect of your employees’ performance.
For example, company-specific competencies (like commitment to the organization) should be worth 20 percent. Position-specific competencies (like customer service orientation) should be worth 30 percent. Achievement (ability to reach goals and meet deadlines) should be worth 50 percent.
Not sure how to process all those numbers? Here’s a simple formula.
- The weight (e.g., 20%) x the grade (e.g., 80%)
So if your employee scores 80 percent on company-specific competencies, 90 percent on position-specific competencies, and 95 percent on achievement, the final formula would look like this:
- (20 x 0.80) + (30 x 0.90) + (50 x 0.95) = 16 + 27 + 47.5 = 90.5
Using that calculation, you can make certain parts of the performance more or less influential on the final score.
6) Lead With The Positive
Whether your review is written or in-person, always lead with the positive. This puts the employee in a favorable frame of mind and makes them more amenable to the suggestions for improvement that come later.
7) Be Open & Honest With Employees
Honesty is the best policy, so don’t be afraid to be open with your employees about their performance. Don’t sugar-coat your assessment or beat around the bush. Your employees will know when you’re being overly-flattering, and the review process is hard enough without making your employees decipher what you’re trying to say.
8) Include Peer Feedback & Self-Appraisals
Before presenting your review to an employee, gather feedback from her co-workers. It can also be informative to your analysis if you ask the employee herself how she thinks she’s doing. Peer feedback and self-appraisals can go a long way toward giving you the most complete picture possible of an employee’s performance.
9) Use The Right Language
The words you use are just as important as the message you’re trying to communicate. That’s why it’s vital to use the right language during the performance review. Be as clear and specific as possible without sounding trite and insincere.
Avoid general terms like “good,” “great,” and “excellent.” Opt instead for action words like:
These types of words are more descriptive and, therefore, more meaningful.
10) Set Goals
Reviewing old goals and setting new goals is a crucial component of every successful performance review. When you set goals for your employees, you give them something to work toward. You give them a way to quantify their performance. They can look at what they’re doing and ask, “Is this habit getting me closer to achieving my goals? What can I do that would make it easier to reach those goals?”
4 Examples Of Performance Reviews That Work
Here are four examples of performance reviews that really work. We’ve included one good, one satisfactory, one poor, and one combination review.
Kalee exceeds all expectations in her role as server. She always has a positive attitude. She adapts easily to rapid change in the workplace. She works well under pressure by herself and with other team members. She is detail-oriented and completes tasks in a timely manner. She even seeks out additional responsibilities when her schedule allows.
Shep meets all company expectations in his role as customer service rep. He adapts well to client demands and changing workloads. He maintains a sense of detail and a positive attitude even under pressure. These skills, though, come at the expense of time management. And while Shep shows an aptitude for leadership, he doesn’t actively seek out leadership training or opportunities.
At times, Jane can be very effective at her job as shift manager when she is engaged in her work. Unfortunately, Jane is frequently late, and this seriously impacts the productive hours of her workday. During the next quarter, we would like Jane to focus on attendance—being clocked in and ready to work at the start of her shift.
River meets some of the company expectations in her role as barista but falls well short of others. She is an active listener, manages her time efficiently, and is always conscientious about the quality of her work. River needs to work on demonstrating professionalism at all times and, though she works well by herself, would benefit greatly from additional team-building skills.
Use The Right Tools To Make Your Workday Easier
The 10 tips on this list will certainly make your job easier when performance-review time rolls around. But to simplify your responsibilities every day, you need a scheduling solution like Sling. Sling puts you in complete control of your employees’ work schedule with powerful features like:
- Time Clock.
Each of these features is designed to streamline the scheduling process and keep everything, and everyone, organized and running smoothly. And if the time you can save isn’t enough, Sling also saves you money. Sling is free to use and available for an unlimited number of employees.
Visit GetSling.com today to open an account and see why our customers give us a 5 out of 5 performance review every time.