Sling is now Sling by Toast! Learn more

Sling is now Sling by Toast! Learn more

The smartest help desk scheduling software

Take care of more tickets by scheduling the right amount of help desk support easily and from anywhere. Communicate across teams, track time on the clock, control labor costs, and add tasks so everyone knows where their skills are needed most.

help desk employees

Fantastic...

Sling has out performed our expectations and is used daily by all members of our team. It is our core communication tool and is enjoyed by all team members.

Sling is trusted by tens of thousands of customers just like you

Help desk employee scheduling

Deliver outstanding customer support by scheduling the right amount of employees, no matter your team size. Build your perfect schedule while minimizing labor costs and complying with your local rest and break laws. Your team views their shifts from anywhere and receives notifications to remind them. Plus, post available shifts and allow employees to swap, freeing you up to dive into the big projects.

Help desk time clock

Track employees’ time on the clock down to the minute and sync with your payroll to ensure accurate paychecks, every time. Employees clock in and out of shifts right from their phones, or from a central kiosk. Enable GPS geofencing to verify employees are on-site when they clock in. Optimize your schedule by seeing who shows up on time, late, or no-call no-shows.

Sling employee messagingSling employee messaging

Help desk employee messaging

Keep your team informed and engaged with streamlined communication. Send private and group messages, create custom newsfeed pages, and deliver company-wide announcements from your desktop or mobile device. Sling’s communication tools let you stay in control of the message, while everyone on your team stays in the loop.

labor cost reportlabor cost report

Help desk labor costs

Employee labor is one of the largest expenses for your help desk business. Optimize and minimize your costs of labor by tracking hours worked and predicting the most efficient schedules for your team. Plan ahead of payroll by viewing time on the clock and potential overtime as you schedule. Stay on budget by comparing labor costs to projected and actual sales to increase your margins and profits.

Help desk task management

Address the most critical issues by assigning tasks to your team. Add tasks specific to any employee or shift so everyone knows what to do and where to go. Create a task from scratch, or use a premade template for recurring tasks. With task assignments, your team of help desk pros sends the latest requests back into cyberspace.

The most user friendly schedule organizer.

Sling has impacted our workplace by allowing an easy access to our schedule at any time. With Sling it is very easy to see shift changes and the most up-to-date schedule at your fingertips.

Spend less time on help desk employee scheduling and more time closing out tickets

Stay compliant and give your employees ample rest time

Don’t spend time worrying if your schedule is compliant with local labor laws. View overtime hours and account for holiday pay as you schedule. Give your employees enough time to rest between shifts with alerts and break time built into their shift. If anything is out of compliance or needs your attention, Sling lets you know.

Keep track of credentials with employee documents

Never worry if a license or certification has expired again. Attach important files to employee profiles to see who is certified for what. Keep contracts, records, or anything else that matters to you right next to your team members’ profiles. Receive alerts when documents are about to expire, so you never have to worry about slipping out of compliance.

Instantly sync employee timesheets to payroll

Avoid payroll issues before they occur and save time calculating time on the clock. Track the cost of your employees’ labor compared to your revenue. Sync employee timesheets with your preferred payroll software, or export reports for down-to-the-minute accuracy. Sling simplifies your payroll process while improving accuracy for every paycheck.

What can Sling help you save?

Your company size

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 people

Average employee hours

/week
/week

Average employee wage

$
$
/hour
/hour

Keep your team—and clients—supported and happy

Incoming service requests and password updates are taking up enough of your time. Whether you have a handful of employees at one location, or manage a sprawling array of units, let Sling take care of your employees’ work schedules. Handle your business and use your time more effectively with Sling’s help desk employee scheduling, time management, internal communications and labor cost controls. You get hours of time back each week and your team is blocking and tackling like never before.

Sling Provides a Fast Mobile Experience Making it Accessible on the Move!

This is a great app for those who want to see their shifts, swap or offer shifts to the workforce in a few simple steps! The laptop version allows monthly views of all shifts and available shifts.

Frequently asked questions

Is Sling good for help desk employee scheduling?

If you own or manage a business with employees who work in shifts, then Sling was built for you. Sling is particularly useful for help desk services by helping with scheduling, communicating and managing the labor costs of your employees.

I have multiple locations, will Sling work for me?

Whether your business has one, 100, or 1,000 locations, Sling works for you. Even filter schedules, communications and reports by locations or regions. Learn more about multiple locations.

What is help desk employee scheduling software?

Help desk employee scheduling software is a set of digital tools that simplifies the time-intensive process of creating and managing your help desk employees’ shift schedules. Learn more about Sling’s employee scheduling capabilities.

How does Sling reduce help desk labor costs?

Labor costs are one of the largest expenses for your help desk business. By measuring the cost of your employees’ time on the clock and analyzing it against projected and actual revenue, you see exactly how much help you need to schedule and how much it will cost.

Get started today

Schedule faster, communicate better, get things done.

Scheduling is only the start.

Shift scheduling with Sling is free. But that’s only the beginning of what you can accomplish. Sling comes with a 14-day free trial so you can choose the plan that works best for your needs.

Bill monthly

Bill annually

Save 15%

Unlimited employees, managers, and locations

Free

Unlock your team’s potential with easy-to-use scheduling and communication features.

Free

Key features

  • Shift scheduling

    Organize and manage employee work schedules

  • Time-off requests

    Approve or deny employee requests for time off

  • Available shifts

    Easily see which shifts still need to be filled

  • News sharing

    Share news with your team through targeted pages

  • Long-term scheduling

    Build employee schedules months in advance

Plus many others

Premium

Take it to the next level by adding tools for tracking time and optimizing labor costs.

$2.001.70

per user per month

Key features

  • Mobile time tracking

    Accurately clock in and out of shifts from a moble device

  • Labor cost management

    Keep track of your labor costs and compare against sales

  • Overtime tracking

    Track, analyze and prevent excessive overtime

  • Private and group messaging

    Communicate with employees in private or group conversations

  • Calendar synchronization

    Keep track of your scheduled shifts on any calendar app

Plus everything in Free

Business

Recommended

Understand your labor data, pull reports for payroll, and run your business efficiently!

$4.003.40

per user per month

Key features

  • Kiosk time tracking

    Use a shared device for employees to clock in and out

  • Reports

    View reports of total hours worked and wages earned

  • No-shows

    Track and manage shifts employees miss

  • Sick call-outs

    Track and manage employee sick call-outs

  • PTO management

    Approve and track paid time off requests

Plus everything in Premium

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Built with you in mind

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