Want to help your employees feel happy and content with their jobs and work environment? Administer an employee satisfaction survey.
As a manager or owner, you keep a sharp eye on the satisfaction of your customers and clients. But what about the satisfaction of your employees? Do you pay as much attention to that important metric?
In this article, the experts at Sling discuss the employee satisfaction survey and give you tips on how to use it to improve your business.
What Is An Employee Satisfaction Survey?
Employee satisfaction is defined as:
An employee satisfaction survey gives you insight into how your team feels about their day-to-day activities and other key aspects of your business. Think of it as the foundation of a high-performing team.
When your employees are satisfied with their jobs, you can then start to build engagement — passion, commitment, purpose, and leadership — within your teams and across your whole business.
That’s a recipe for success, but it all starts with taking the pulse of your team via an employee satisfaction survey.
When Should You Administer An Employee Satisfaction Survey?
Employee satisfaction can change very quickly, so it’s a good idea to administer surveys at least once a year. Every six months gives you a more accurate picture, and every quarter is even better.
Regular input gives you a better chance of reversing a sudden decline in employee satisfaction during the year.
It can also be useful to combine the employee satisfaction survey with the employee self-evaluation to get as much insight into your employees’ feelings as possible.
The Best Employee Satisfaction Survey Questions
1) How Meaningful Is Your Work?
For many employees, meaningful work is more important than salary or benefits. If an employee doesn’t find their work meaningful, they are unlikely to be satisfied with or engaged in their job.
Asking this question helps you see if there are better ways to improve job satisfaction that really resonate with your employees.
2) Do You Enjoy Our Company Culture?
Employee satisfaction is tied closely to intangibles such as:
If your employees don’t enjoy your business culture — which includes the relationships, ethics, and environment — they won’t be satisfied with their job overall.
3) How Challenging Is Your Work?
It’s good to challenge your employees now and then to encourage them to grow and improve. But too much of a challenge over a long period of time leads to employee burnout and extreme dissatisfaction.
When you include this question on your employee satisfaction survey, you get your employees’ perspective on the challenges they face in their jobs every day.
4) Do You Feel Connected To Your Coworkers?
When your team members feel connected to one another, they’ll enjoy their jobs more and feel satisfied with the work they do.
Without those connections, it’s very difficult for your employees to feel good about their day-to-day activities.
5) How Often Do You Feel Stressed At Work?
Like a good challenge, a bit of stress on occasion can push your employees to improve their performance.
However, too much stress too often can produce disgruntled employees that can have a toxic effect on your business.
6) Do You Feel Our Business Is Open To Change?
You may think your business is open to change, but how do your employees feel? Asking this question on your employee satisfaction survey gives you their point of view.
If they don’t feel that your business is open to change, they’ll be less likely to provide feedback because they don’t think their suggestions will have any effect on business as usual.
7) How Well Are You Paid For The Work You Do?
After meaningful work and relationships with coworkers, pay is the most important influence of job satisfaction in your business.
Of course, everyone wants to make more money, but if you ask your employees to be honest, you can get an accurate gauge of how your employees feel about their pay and any fringe benefits you may offer.
8) Do Your Managers Value Your Feedback?
Employee feedback is a critical part of improving every aspect of your business. Your employees are right there in the trenches every day, so they see things and experience things that you might miss.
If you don’t take that feedback seriously — or completely neglect to ask for it — your employees will never be satisfied.
Include this question on your survey to find out how you and your managers are doing.
9) Do You Feel Valued For Your Contributions?
Make employee recognition a top priority if you want your team members to be satisfied with — and engaged in — their jobs.
If you don’t show your employees that you value their contributions, they may begin to look for another job, or abandon their job completely.
10) Do You Have Adequate Opportunities For Professional Growth?
Everyone wants to grow and improve in their work, but some of your employees may feel that they don’t have enough opportunities to do so in your business.
Asking this question on your employee satisfaction survey — along with a follow-up about tasks the employee would like to try — is an ideal way to find out if you’re doing enough to keep your team members from feeling stagnant.
11) Is Management Invested In The Success Of Your Team?
Success starts at the top of your business. If management isn’t invested in the success of your team, the individual employees won’t be either.
Include this question on your survey to get a different perspective — perhaps the most important perspective — on what you and your management team can do to ensure success.
12) Do You Have The Tools And Technology You Need?
Purchasing new tools and technology is expensive, but the dividends are well worth the investment.
Equipping your team with the right tools for the job leads to increased employee productivity and higher job satisfaction.
The only way to know if your employees have what they need to get the job done is to ask them. Your employee satisfaction survey is the ideal way to find out.
13) How Likely Are You To Look For Another Job Outside Our Company?
This may seem like a too-direct question, but it opens the door for all kinds of discussion about how you can improve the way your team works and the job satisfaction they experience.
If the answer is “definitely not,” then you know you’re doing things right.
But if the answer is “somewhat likely,” it’s time to ask follow-up questions to see what you can do to reduce the likelihood that employees will go elsewhere.
Communication And Employee Satisfaction
Communication plays a key role in helping your employees feel satisfied with their part of your business. It doesn’t matter if that communication revolves around scheduling, inventory, clocking in and out, ethics, or customer service.
The better you communicate with your employees — and the better they communicate with each other — the more satisfied they’ll be.
We developed the Sling app to streamline communication and make your work life easier.
Sling is a suite of tools that make scheduling, tracking labor, finding substitutes, assigning tasks, and building employee satisfaction extremely simple. And that’s just the tip of the iceberg.
For an all-in-one solution to help you improve your workforce management and optimization, incorporate the Sling suite of tools into your workflow.
- Powerful and intuitive scheduling
- Comprehensive time-tracking (with geofencing)
- Dynamic reporting
- Time-saving payroll processing
- Customizable communication (e.g., location-specific or team-wide)
- Effective budgeting
- Productive labor cost optimization
- Helpful overtime control
- And much more…
Add to that Sling’s onboard artificial intelligence and you’ve got an extremely beneficial and flexible set of tools that will help you get control of your team, increase engagement, and improve the way they work.
Sign up for a free account and see for yourself how Sling can improve your employee satisfaction for the better.
For more free resources to help you manage your business better, organize and schedule your team, and track and calculate labor costs, visit GetSling.com today.