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Save time and money with call center scheduling
Answer the call with easy and free call center scheduling. Communicate across teams, track time on the clock, control labor costs, and add tasks so everyone knows who to talk to.
Great scheduling solution
Multiple work locations and positions can be added for any given employee, which helps when employees have job roles that fluctuate.
Sling is trusted by tens of thousands of customers just like you
Call center employee scheduling
Reduce your abandoned call rate by scheduling just the right amount of agents, no matter your team size or structure. Use a template, or build your own schedule and be done before your next call. All while minimizing labor costs and complying with your local rest and break laws. Your team views their assigned shifts from anywhere and receives custom notifications to remind them. Plus, post available shifts and allow teammates to swap, freeing you up to focus on customer experience.
Call center employee time clock
Track team members’ time on the clock down to the minute and sync with your payroll to ensure accurate paychecks and reports, every time. Employees clock in and out of shifts right from their phones, or from a central kiosk. Enable GPS geofencing to verify teammates are on-site when they clock in. Optimize your schedule by seeing who shows up on time, late, or no-call no-shows.
Call center employee messaging
Keep your entire team engaged and on message with streamlined communication. Send private and group messages, create custom newsfeed pages, and deliver organization-wide announcements from your desktop or mobile device. With Sling’s communication tools, you stay in control of the message while everyone on your team stays in the loop.
Labor costs for call centers
Labor is one of the largest expenses for your call center operation. Make the most of your talk time by tracking hours worked and setting the most efficient schedules for your team. Plan ahead of payroll by viewing time on the clock and potential overtime as you schedule. Stay on budget by comparing labor costs to projected and actual revenue to get the most out of your spending.
Call center task management
Keep everyone on task and boost your service level by handing out clear assignments. Add tasks specific to any employee or shift so everyone knows what to do. Create a task from scratch, or use a premade template for recurring tasks. With task assignments, your team is more self-sufficient and gets more done.
Makes scheduling easy
I have almost 100 employees in my department all with different times of when they are available. Certain employees have set schedules so I am able to schedule them indefinitely with the same schedule and do not have to worry about their shifts being scheduled each week.
Spend less time on event and entertainment scheduling and more time on your guests
Instantly sync timesheets to payroll
Avoid payroll and reporting issues before they occur and save time calculating time on the clock. Track the cost of your labor compared to your cash flow. Sync employee timesheets with your preferred payroll software, or export reports for down-to-the-minute accuracy. Sling simplifies your payroll process while improving accuracy for every paycheck.
Stay compliant and give your employees ample rest time
Don’t spend time worrying if your schedule is compliant with local labor laws. View overtime hours and account for holiday pay as you schedule. Give your teammates enough time to rest between shifts with clopening alerts and break time built into their shift. If anything is out of compliance or needs your attention, Sling lets you know.
Keep track of credentials with employee documents
Never worry if a license or certification has expired again. Attach important files to teammates’ profiles to see who is certified for what. Keep contracts, records, or anything else that matters to you right next to your team members’ profiles. You even receive alerts when documents are about to expire, so you never have to worry about slipping out of compliance.
What can Sling help you save?
Your company size
person
people
Average employee hours
/week
/week
Average employee wage
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$
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Keep your customers—and employees—top of mind
Meeting service level agreements and exceeding KPIs are taking up enough of your time. Handle your business and use your time more effectively with Sling’s call center scheduling with time management, internal communications and labor cost controls. Whether you’re running a one-room call center or a regional network, Sling frees up countless hours each week so you can get back to taking care of your customers.
This is critical for my team
Sling drastically reduced the amount of time I spend scheduling. I post each team member’s weekly schedule and it replicates to future weeks. No more do I need to copy and paste schedules each month. Additionally, I can make updates from anywhere. This is critical for my team since it runs 24/7/365.
Frequently asked questions
Is Sling good for call center scheduling?
If you own or manage a business with team members who work in shifts, then Sling was built for you. Sling is particularly useful for call centers with help for scheduling, communicating and managing the labor costs of your workforce.
I have multiple locations, will Sling work for me?
Whether your organization has one, 100, or 1,000 locations, Sling works for you. Filter schedules, communications and reports by locations or regions. Learn more about multiple locations.
What is call center scheduling software?
Call center scheduling software is a set of digital tools that simplifies the time-intensive process of creating and managing your team members’ shift schedules. Learn more about Sling’s employee scheduling capabilities.
How does Sling reduce call center labor costs?
Labor costs are one of the largest expenses for your call center. By measuring the cost of your team’s time on the clock and analyzing it against projected and actual revenue, you see exactly how much help you need to schedule and the cost of that labor.
Get started today
Schedule faster, communicate better, get things done.
Scheduling is only the start.
Shift scheduling with Sling is free for up to 50 users. But that’s only the beginning of what you can accomplish. Sling comes with a 15-day free trial so you can choose the plan that works best for your needs.
Bill monthly
Bill annually
Save 15%
For up to 50 users
Free
Unlock your team’s potential with easy-to-use scheduling and communication features.
Free
Key features
- Shift scheduling
Organize and manage employee work schedules
- Time-off requests
Approve or deny employee requests for time off
- Available shifts
Easily see which shifts still need to be filled
- News sharing
Share news with your team through targeted pages
- Long-term scheduling
Build employee schedules months in advance
- Private messaging
Communicate with employees one-on-one
Plus many others
Premium
Take it to the next level by adding tools for tracking time and optimizing labor costs.
$2.001.70
per user per monthKey features
- Mobile time tracking
Accurately clock in and out of shifts from a moble device
- Labor cost management
Keep track of your labor costs and compare against sales
- Overtime tracking
Track, analyze and prevent excessive overtime
- Private and group messaging
Communicate with employees in private or group conversations
- Calendar synchronization
Keep track of your scheduled shifts on any calendar app
Plus everything in Free
Business
RecommendedUnderstand your labor data, pull reports for payroll, and run your business efficiently!
$4.003.40
per user per monthKey features
- Kiosk time tracking
Use a shared device for employees to clock in and out
- Reports
View reports of total hours worked and wages earned
- No-shows
Track and manage shifts employees miss
- Sick call-outs
Track and manage employee sick call-outs
- PTO management
Approve and track paid time off requests
Plus everything in Premium
Built with you in mind
Looking for more industries that use Sling? Here are just a few. Or you can view our list of even more industries.